Brown Community Management handles property management for several communities in Mesa. Their Senior Community Manager, Becca Canter, has assisted homeowners with resolving rental management issues and answering questions about HOA dues. Another manager, Kathrine Hughes, has been noted for her responsiveness; she has been available on weekdays, including the morning after a holiday, and even came off of paid time off to assist with a property owner's need for roof access codes.
Mashell Frost, working from the Mesa office, addressed a homeowner's concerns regarding HOA fee payments. Frost provided clarity on why payments were not processing and remained patient and pleasant while explaining the situation. She gathered necessary information to resolve the problem and followed up until the issue was fully rectified. Mashell has also been recognized for her detailed account analysis, her initiative in contacting other parties for clarification, and her clear communication regarding account discrepancies and address changes.
In one instance, a homeowner faced difficulties with their HOA, citing a lack of community amenities and maintenance. This resident expressed dissatisfaction with landscaping services not being performed as agreed upon and the removal of original shrubbery without replacement. The communication with the HOA was described as unhelpful, with a focus on payment collection and the threat of liens, leading to additional attorney fees for disputes over service quality.