HomeRiver Group Oklahoma City Property Management operates from Moore, serving clients in Norman. Feedback indicates varied tenant experiences regarding property condition and fee disputes. One account details charges for weed pulling and an AC filter following a move-out, with a significant portion of the fee eventually waived. Another tenant reported the unexpected addition of fees to their account after rent payment, resulting in late charges for unknown charges, and a lack of response to inquiries about maintenance issues.
Communication appears inconsistent, with instances of unanswered emails and calls regarding maintenance concerns. In one documented case, a tenant reported a burning smell from an AC vent, and a subsequent maintenance visit resulted in a fee for "no problem" despite the smell being present. The condition of a leased property upon move-in was described as unsanitary and in disrepair, with issues ranging from unclean facilities to structural and pest problems, alongside a lack of necessary documentation from the management company.
Conversely, some interactions highlight the professionalism of individual staff members. Amber Orth is frequently mentioned for her responsiveness, clear communication, and supportive approach. Tenants have found her to be knowledgeable and consistently helpful, contributing to a smooth property management experience.