Campus Connection Property Management handles tenant onboarding with a team described as prompt and accommodating. Kyle, a staff member, worked patiently with a group during the lease setup process. For those who have resided in properties managed by CCPM for several years, experiences with maintenance, communication, and fairness are noted as excellent.
However, the quality of remodeling work is frequently cited as subpar, with issues that fall apart or break easily. Tenants report significant delays and a lack of follow-through on maintenance requests, with communication often requiring persistent effort from the tenant's side. This neglect extends to more serious matters, such as mold problems that persisted for months and required legal intervention, with repairs sometimes executed superficially.
Concerns are raised about the responsiveness to tenant issues, with some reporting weeks for responses and longer for repairs. In one instance, a tenant faced significant deposit deductions and additional charges following move-out, with communication from management regarding invoices described as hostile when clarification was sought. Documentation of unit condition upon move-in is advised by a reviewer, suggesting tenants will face steep rates for repairs or cleaning.